Archive for January, 2012
As I write this, I’ve just put my 1-month-old baby daughter down to sleep. Being a first-time parent, I’ve discovered that the only chunks of time I get to focus completely uninterrupted on a piece of work – a blog post, for instance – are during the times when she’s out cold.
The only way I can get away with doing this, of course, is by keeping the video baby monitor close by at all times. This new technology is awesome – no matter where I am in the apartment, I can always have a live, streaming audio and video feed of the baby, even in pitch black due to the super-cool infra-red sensors built in! This means that, despite her being in deep sleep when set down, I have the peace of mind that I can see her across the apartment, and know she’s completely happy while I toil away in my office.
If only monitoring the happiness of your employees and staff were so easy.
Now, I’m not talking about literal video – in the absence of legitimate security/attrition concerns that’s a bit excessive, and won’t lead to the high-trust work environment you’re seeking with your staff and customers. What I’m talking about is having your finger on the pulse of your people’ feelings about you and your company.
In his recent book How, author Dov Seidman writes passionately about why how we handle ourselves in business means so much more than people realize, and I tend to agree. Given the economic climate we’re in, companies wishing to retain the loyalty of their highest-performing staff and most important clients in 2012 had better start listening closely to just how satisfied these stakeholders are, and not take either for granted.
Things may indeed appear fine on the surface; staff turnover rates are low, and reliable clients keep buying. And yet, how much of this is due to circumstance, rather than true happiness with you and your offerings? It’s possible that your staff is sticking with you for lack of better options in this shaky economy. It’s possible that your clients are simply content with the familiarity of you and your brand, rather than completely over the moon with your product or service.
Okay, that’s enough of me singing such a depressing tune – I think you get the point! Now, what can you, the boss, do to ensure you have the full picture when it comes to the satisfaction of your staff and patron?
Here are 3 tactics which I’ve seen smart companies employ, to monitor the happiness of both their workforce and client base:
1. Utilize Blind Surveys – Extremely low-tech and brutally honest, there is no better way to receive feedback from your staff and clients than by simply asking them. Do it in a way which makes they feel safe to answer candidly – an anonymous email or drop box, perhaps, or even a mail-in. Use a scale, say 1-5 with 5 being “Excellent” and 1 being “Poor,” and allow a comments space for their subjective answers.
2. Conduct 1 on 1 Meetings – Sit down with your top performers and most important clients, and ask them flat out, “How are we doing? Are you getting what you want and expect from us? What could we be doing better?” Doing so communicates a sincere respect and concern for the relationship, and will be extremely well-received and appreciated as a result. As such, you will get honest feedback as a result – the kind that will only help strengthen your bonds with these people.
3. Maintain a True “Open Door” Policy – I’ve worked at lots of places in my life, as I’m sure you have. How many of those places claimed to have an “open door” management policy? Almost all of them, right? Now, how often did you truly feel comfortable marching into your boss’s office (or your boss’s boss, or higher) to share your concerns or discontent with the workplace? Unless the manager-employee relationship is particularly warm and candid, employees are often just too intimidated to speak their minds honestly. Change this – foster an environment of trust in your office. Make your employees know that there will be NO repercussions for honest feedback, and that private conversations will indeed remain private, if requested (this goes for client relationships as well, though clearly approached from a different frame of reference).
As a business owner myself who is dedicated to strengthening the relationships between companies and their staff/clients through corporate team building in NYC and elsewhere, I too must maintain vigilance over the happiness of my core stakeholders, and employ the above tactics to the best of my ability. As Dov Seidman says, it’s not just what you do, but how you do it which will bolster your most important relationships.
In the time it’s taken me to write this, I’ve watched my baby wake up a few times, start to cry, and then peacefully fall back asleep. How happy do you think your employees and clients have been feeling today?
Due to popular demand following our SOLD OUT event on January 25th, we are thrilled to announce an additional “Why We Love NYC” pop culture trivia night at The Bell House!
TrivWorks “Special Host” Pat Kiernan, veteran NY1 morning news anchor, television game show host and founder of Pat’s Papers, marks his 15th year providing New Yorkers with a smart & sharp-witted wake-up by testing your pop culture knowledge of all things NYC, including the people, places, events and media which shape daily life in our favorite city!
Featuring ALL NEW trivia questions about life in the Big Apple, prizes will again include quintessential NYC experiences such as Broadway shows, lectures, Brooklyn’s top-rated tour and much more, guaranteeing another enjoyable, high-energy NYC trivia night!
For more information, please visit www.TrivWorks.com/WhyWeLoveNYC
Click to learn why we’re doing this
For media or other inquiries, please click here
This past Wednesday, the TrivWorks team had the thrill of producing an incredible event: “Why We Love NYC,” an all-NYC themed pop culture trivia night at The Bell House in Gowanus, Brooklyn, hosted by our very own TrivWorks “Special Host” Pat Kiernan. The SOLD OUT event was a deviation from our core business of corporate entertainment and team building events, as well as the largest trivia night we have run at The Bell House yet, with an astounding 67 teams of New York City trivia lovers competing against each other – 300 attendees all, arguably the largest trivia contest New York City has seen since our June 2011 fund raiser for VH1 Save The Music Foundation.
Upon taking the stage to the appropriately-upbeat “Heart of Rock and Roll” by Huey Lewis and The News, Pat kicked things off with the first of several surprises. To warm up the crowd, he first screened the viral video phenomenon “Sh*t New Yorkers Say,” a recent YouTube hit written by and starring local comedian Eliot Glazer which features several prominent Pat Kiernan shout-outs:
To the audience’s delight, Pat then welcomed Eliot himself out on stage, conducting a brief interview before dropping the ultimate surprise: the world-premier screening of Pat’s video response, “Sh*t Pat Kiernan Says”:
Following these opening acts, Pat dived right into the contest, testing the crowd’s knowledge of such Gotham-centric topics as “Ruined NYC Movie Endings,” “Know thy NYC Neighborhoods,” “NYC Food, Culture & Nightlife” & a round of “Pat’s Picks,” the host’s top 10 favorite New York City pop culture trivia questions. In between rounds, while our staff of graders (aka: “Pat’s Pages”) tallied up the scoresheets, Pat invited raffle winners to come up and play 1-on-1 trivia onstage, for the chance to win some of our “quintessential NYC experience” prizes. Themes for these “mini-games” included “NYC Song Lyrics,” “Getting Around Town,” “NYC on TV” and “NYC Celebrity Scandals.”
Throughout the event, attendees were encouraged to share their experience in real-time via Twitter, using our official #WeLoveNYC hashtag. Among the most enthusiastic “tweeters” in attendance was none other than NY1 television personality Roger Clark, who made a surprise appearance onstage with Pat as well.
As a grand finale, Pat invited the top two teams onstage to participate in a high-stakes “showdown” finale, with the winning team taking home tickets to see Godspell on Broadway as Jay-Z’s “Empire State of Mind” boomed over the speakers.
On behalf of Pat and the entire TrivWorks team, we would like to thank not only everyone who came out to enjoy the show, but all of our incredible partners who made this event possible:
- Our fantastic host venue, The Bell House
- Our “quintessential NYC” prize partners:
- Our friends in the media who graciously covered this event:
We are also delighted to share that, due to the incredible demand, we have just announced an additional date of “Why We Love NYC” at The Bell House hosted by Pat Kiernan, featuring ALL NEW trivia questions about New York City! Prizes to be announced shortly, but you can be assured another amazing collection of “quintessential NYC experiences” will be up for grabs!
The newly-announced show will be:
Monday, February 27th at 7:30pm.
Tickets are on sale NOW, click here to purchase!
Until then, we look forward to playing daily trivia with you via our @TrivWorks Twitter feed (if you were at the event, please share your photos, blog posts etc. and we’ll RT!). Also, if you are interested in having Pat Kiernan host a fully-customized trivia event for your company, please send me an Email at firstname.lastname@example.org.
I’ll be taking off from blogging today, in order to recover from last night’s incredibly fun, high-energy and SOLD OUT “Why We Love NYC” trivia night at The Bell House with TrivWorks “Special Host” Pat Kiernan.
Will be back on Friday with a full recap of the event!
Tonight, we will be hosting a very special event which we’ve been preparing a long time for: “Why We Love NYC,” a pop culture trivia night celebrating all things New York City, hosted by Pat Kiernan! It seems that our little experiment deviating from our customary corporate entertainment and employee team building events resonated with our target audience, quickly selling out our host venue, The Bell House in Gowanus, Brooklyn. We have also been fortunate enough to have received some truly fantastic write-ups in the local press, including feature articles in Time Out New York, The Village Voice, Brooklyn Based and Brooklyn Exposed, among other media outlets.
Given this overwhelming response, we are delighted to announce that we’ve just added a second show on Monday, February 27th! Featuring all-new NYC-themed trivia questions and “quintessential NYC experiences” as prizes, Pat will once again be taking the Bell House stage to test your pop culture knowledge of the greatest city on earth (prizes are TBA, but rest assured – they will be great, just like tonight’s are!).
Tickets are on sale now – more details to follow!
In the meantime, for those of you who will be joining us this evening I encourage you to do the following:
- Review the rules for the event in advance
- Take a peek at our NYC trivia event study guide
- Plot your route to The Bell House, if you’ve never been there before
- Take lots of photos and send lots of tweets, using our official #WeLoveNYC hashtag
- Share your experiences tomorrow via your blog, Facebook, Twitter or other social media
Have fun tonight, and good luck – also, please come over and say hi!
If you have any questions about this event, would like additional information / make a media inquiry or simply want to share a great NYC pop culture trivia question of your own, please write in the comments section below, or send me an email at email@example.com – better yet, shoot us a message on Twitter @TrivWorks, using the #WeLoveNYC hashtag!