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Posts Tagged ‘communication’

The 7 Biggest Killers of Morale in the Workplace

Monday, June 20th, 2011

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Offices can be pretty awful environments, packed with anxiety, politics, pettiness and negative energy. If you’re like me, you’ve worked jobs which have made you want to slit your wrists. Based on my experience both working in negative office environments and creating positive team building activities in NYC and elsewhere, below are the 7 biggest culprits I’ve identified which suck the morale out of employees in the workplace.

Tell me if any of these sound familiar:

1) The Oppressive Boss – Authoritarian, egomaniacal and/or insecure, the person in charge of the team, department or company sets the tone for the “feel” of the office, and leads by example. When the day-to-day grind of work is defined by the boss’s unreasonable deadlines, unpredictable tirades and unrealistic expectations, morale plummets- often right alongside with performance.

2) The Stick Outweighs the Carrot – As we’ve seen recently, during times of economic crisis the threat of losing one’s job quickly vanquishes any frustration over not being properly rewarded for good work. Unfortunately, this still results in workers who feel overworked and underappreciated.

3) Cutthroat Competition – Especially in highly competitive, zero-sum professions like law and banking where one’s win is another’s loss, the day-to-day struggle for victory can be especially draining, as well as demoralizing. Teamwork, communication and trust all suffer as a result, which ultimately impacts group performance and overall results.

4) Employee Isolation – I once worked a job at a large firm where everybody- EVERYBODY, including junior staff – had their very own private offices, complete with a closing door which we all took advantage of. Sounds pretty awesome, right? The problem was, it was still a team-centered work environment; you could hear a pin drop, because nobody talked to each other! All communication was done via email, even those sitting 4 feet from each other. Cushy, yes- however, everyone was sad because you could literally go an entire day without seeing or speaking to another human being. Not cool.

5) Unchallenging Tasks – Most people who enter the workforce with a college degree and tons of motivation are shocked by the sheer mendacity of entry level jobs. Regrettably, for many this sort of unchallenging work doesn’t improve for a very long time, if at all – leaving smart people feeling completely devoid of any intellectual stimulation or reward in their work.

6) Lack of Office Pride – Are all staff members really behind the mission of the organization? Do they believe in the product, service or cause? This can be challenging; most people work because they need a job, not because they feel strongly about the end result or consumer impact. How many Bounty employees do you think actually bound into work every day, feeling ecstatic about paper towels?

7) Employees Feeling Unvalued – Does everyone in your team, department or company know exactly how their contributions ultimately benefit the organization as a whole? In many larger companies, it’s easy for employees – especially lower-level staff – to feel that they are simply a cog in a wheel, that their hard work isn’t really benefiting anything or anyone, if it’s even being noticed at all. Few things kill the spirit of intelligent professionals faster than the impression that their work is futile.

Take a look at your own office, and see if any of the above is sucking the motivation and work potential out of your employees. While there is no “magic bullet” for curing company morale issues, what steps might be taken once an office morale killer has been indentified? Please share your thoughts/suggestions below!

Confessions of A Trivia Host: Nobody is a Public Speaking Expert

Monday, June 6th, 2011

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As a professional trivia host, I am always on the lookout for opportunities to practice and improve my public speaking skills. While I spend most weeknights producing and hosting live trivia parties and corporate team building activities in New York City, by day I serve as director of adult learning & enrichment programs at the 92nd Street Y, a major cultural and community center in Manhattan. Occasionally, this role allows me the honor of introducing speakers onstage as part of 92Y’s celebrated lecture series, a special perk requiring me to (briefly) address upwards of 900 people – a thrilling, rewarding opportunity indeed!

I was recently asked to introduce a speaker, and was happy to do so. Donning a nice suit, I prepared my opening remarks, and strode out onstage with the confidence of someone who has done more than his share of public speaking. I spoke strongly and clearly, didn’t stumble, and even made a quick joke or two which got laughs before introducing the lecturer. In short, I nailed it- or so I thought.

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After the event – still glowing at my expertly-delivered introductory address -  a gentleman came up to me in the lobby. “Good job!” he said. “Thank you!” I replied, feeling all the more validated in my public speaking awesomeness. “Can I offer you some free advice?” he continued. That caught me off guard. I looked at him quizzically, and raised my eyebrows. “Don’t cross your right leg behind your left when you speak. Don’t grip the lectern. Look out at the audience more, and don’t drop your eyes to the notes so much.”

I was stunned. Trying to recover from this embarrassing dress down, I said, “Thank you for the feedback. I assume you were sitting up front?” This time, he was the one with the raised eyebrows. “Actually, I was in the last row.” He handed me his card. Would you believe it, the guy was a public speaking coach.

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Without realizing it, I had just been evaluated by a professional, and guess what? Years of hosting trivia, emceeing events and providing onstage introductions had NOT left me with flawless speaking skills like I’d thought. Feeling humbled – yet grateful – I realized that even though I had worked long and hard to perfect my proficiency in this area, there are always those “unknown knowns” lurking – the things that others can see, but which you yourself cannot.

This experience was a sharp reminder that when it comes to speaking in public, nobody is an expert; there is always something new to be learned, practiced and developed, and plenty of room for perpetual improvement. Do you strive to be a public speaking “expert?” If so, what steps might you recommend?

Excellent Client Relation Skills for Event Professionals

Friday, May 13th, 2011

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Though it doesn’t feel like it, I’ve been involved in the client service industry in some form or another for over 10 years. In a nutshell, if you’re providing a service to others- be it in-house, outsourced or freelance- you’re in client service. This applies to all of us in the events industry, including both planners and suppliers; but aside from practicing our craft in a skilled and professional way, do we really need to focus energy on providing great customer service as well?

The fact is, simply being the best at what you do is not enough to stand out- not in big metro areas like New York City, and certainly not in this economy. To truly set yourself apart in an industry rich with talent, yet which is competing fiercely for client attention, it is more important now than ever to ensure that your client relation skills are second to none.

What exactly are client relation skills? They are a set of proficiencies which, when properly employed, ensure that the client is well cared for from the very start of the relationship, and continue throughout every stage of the project or venture. Below are key best practices for event professionals to employ when working in the client service industry, to make certain that the client remains pleased with not only the service you provide, but the means by which you provide it:

  • Offer Seamless Availability – Perhaps the easiest thing you can do to boost your client relations skills, especially in 2011 when Blackberries and SmartPhones make it possible to never be truly “out of pocket.”
  • Provide Regular Updates – Demonstrate that you are on top of things by offering status updates on your progress. This will provide transparency to your work, helping to foster confidence and trust in your abilities.
  • Manage Expectations – Throughout the project, set out reasonable goals and expectations for the client, laying out your best estimates of what they can realistically expect to be completed, by what time, through which means and at what expense.
  • Respond Quickly to Requests – A client wants to feel assured that they are in safe hands, and that means receiving prompt responses to their requests. This is doubly important if the client happens to be in “crisis mode,” and is relying on you, the service provider, to get them what they need quickly.
  • Go Above & Beyond – Whenever and however possible, deliver more than the client has asked for. Be it that extra proof, the additional recommendation or a nice recap email following the call, demonstrate your value not only as an event professional, but as a service professional.

There are many other skills to employ when your goal is providing outstanding client service. However, these are critical competencies every event industry professional should master in order to excel in today’s flat, hyper-competitive world.

What are other critical skills for providing superior client service in the events industry?

The 3 Most Important Skills to Practice at Team Building Activities

Monday, April 11th, 2011

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So you’ve decided to hold a “team building exercise,” and have everyone from the group, department or company participate. Do you have a goal in mind?

For many HR managers and executive staff, the true goal of team building activities in New York City and elsewhere is rather nebulous. Yes, there is value in taking a step back and lifting everyone outside of the daily grind, in order to have a shared positive experience; however, what is the purpose for your event? Without a clear idea of what skills you want your staff to take back with them to the office, you may just we wasting everyone’s valuable time- and halting productivity in the process.

Below are the 3 most important skills which every team building activity must incorporate, in order to have a lasting positive impact on your group which will favorably affect performance:

1) Collaboration – Events which are designed to promote group interaction should naturally foster meaningful collaboration as well. As the world gets flatter and digital technology becomes faster and more efficient, the need for employees and senior staff alike to practice meaningful collaborative skills has never been greater, and will only increase in the years to come.

2) Communication – With a faster, more interconnected world comes the need to manage an ever-growing number of emails, texts, calls and meetings (both live and virtual). Mastering group and interpersonal communication skills is vital to staff at all levels, especially as the constant demand for our time and attention across a variety of mediums forces us to sacrifice the care we put into how we communicate with one another.

3) Decision Making – Perhaps the most vital skill for employees at all levels to master, sound decision making is a skill shared by successful leaders in every industry. Events such as this offer a unique opportunity for teams to practice decision making in a group setting, without “real world” consequences.

Teamwork will play an increasingly vital role in the rapidly transforming digital workplace. Skills that allow employees to work better as a team by collaborating better, communicating more effectively and making crisp, clear decisions should be an absolute priority for companies who want to compete effectively and efficiently in the years to come.

What are some other important skills which team building activities should help employees develop?

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