Posts Tagged ‘management’
Near-Sighted Leadership: What You Can’t See from 10,000 Feet
Monday, July 25th, 2011As I write this post, I am currently onboard an airplane, 10,000 feet up in the sky – the same perch (metaphorically, anyway) that leaders use to view their businesses. From way up here, it is possible to see your company as a whole: what it looks like, where it’s headed, and how you will get there. What this vantage point will not tell you, however, is what’s happening down on the ground.
From a managerial standpoint, this is arguably fine; as the decision maker, it is your job to plot strategic direction which produces sales, satisfies customers and makes shareholders happy, not to get tied up with operational details. Yet still, the work of the firm is done by real people – your people – and they are looking to you for guidance, approval and job satisfaction as they go about their daily routine.
Leaders could – and should – spend the majority of their time dealing with the big questions, challenges and decisions necessary to run their firms effectively. However, in order to truly motivate and inspire your staff, it is essential to maintain a constant vigilance of how things are going on the ground, and provide employees with the tools, experience and environment they need to enact your strategic vision.
Which ground-level facets of the operation should you be monitoring, in order to ensure staff is producing the results you need? Here is a list of crucial questions to ask yourself on a regular basis to maintain an accurate macro and micro view of your shop:
- How is workplace morale?
- How satisfied are customers with our service and staff?
- Are our facility and workspace conditions up to par?
- How effective are our staff recreation, recognition and reward programs?
- Do our HR policies make sense? Are they being adhered to?
- How are our employee absenteeism and attrition rates?
- How effective are our various teams? Do they collaborate well?
- How clear are our employee performance evaluation/improvement procedures?
- How useful is our internship/summer associate program?
- What is the quality/variety of offerings down at our staff cafeteria?
- How inconvenient are our office/informational security protocols?
- How complicated are our employee expense reimbursement procedures?
- What do we offer staff by way of professional training and development?
- Do we have an employee tuition reimbursement program?
- How utilized are our babysitting, dry cleaning or other employee amenities?
- How easy is it for staff to use current technology/workflow systems?
- What do our employees find most rewarding about working here?
- What could we be doing to allow our employees to do their jobs more effectively?
As a leader, if your sole focus is on big picture, you will not have an accurate understanding of the true health of your business. Do you agree or disagree that senior managers should maintain awareness of the daily grind of rank-and-file employees? Is this or is this not an effective use of management’s time? Share your thoughts below!
7 Employee Concerns Managers Shouldn’t Ignore
Wednesday, July 20th, 2011Whether your business is local or global, retaining good talent has never been more important for firms who wish to compete in today’s digital marketplace. However, despite an unstable economy, knowledge workers are still free agents, and won’t show loyalty to companies that they feel aren’t living up to their side of the employment “contract. Below are 7 concerns that ambitious, high-performing employees have which will make them question their loyalty to your organization:
1. Lack of Advancement/Development Opportunity – Employees worth retaining are those who constantly seek to improve themselves, build their skillsets and assume greater responsibility within the organization. If they feel that the company isn’t providing them with the advancement and professional development they will require for their next position, they will jump ship.
2. Disagreement Company’s Strategic Direction – The best employees are those who keep the bigger picture in mind, and view their decision making through the lens of what’s best for the firm. However, if these smart staff members disagree with the vision and direction which management has set, they are more likely to find a position elsewhere which they feel more comfortable with.
3. Not Feeling Valued – Nothing is more morale-busting for motivated employees than feeling that their efforts are for nothing, and are going unrecognized. Feeling undervalued isn’t just some silly, touchy-feely fear; it will ultimately affect the bottom line, as well as turnover rates.
4. Lack of Mentorship – Smart employees seek out those who know more than they do, and smart companies facilitate these connections. If your best and brightest don’t feel they have anyone whom they can learn from, their performance will stagnate, leaving them to either wither on the vine, or take the next best job offer which comes along.
5. Micromanagement – Good employees are self-motivated, and intrinsically want to do a good job. In his book “The 8th Habit,” bestselling author Steven Covey talks about empowering employees by giving them more responsibility, in so doing telling them that you trust their judgment- which in turn gives them more confidence and “ownership” of their work. The opposite is true as well: smother workers with hyper-accountability, and their performance will fade.
6. Neglect – On the flip side, leaving employees completely on their own without any sort of accountability or guidance aside from hitting their numbers sends the message that management has better things to do, making employees feel inferior and not part of the “big picture.”
7. Office Drama – You won’t find this in much of the literature on improving ROI or margins, but workplace antics should not be dismissed outright. Petty gossip, jealousy, cliques and the like are damaging to workplace morale, and make people not want to come into the office, let alone do their best.
Sure, there are plenty of concerns employees have in this post-recession environment, not least of which include job security and maintenance of compensation/benefits. However, there are other concerns beyond money which cause your staff to stay awake at night, and question their loyalty to your firm. What other employee concerns can you think of? As a manager, what can you do to address them?
(FYI I am currently on the road, and my posts this week will appear more sporadically; I’ll be back with my usual daily posts next week, complete with pretty pictures and all)
Party Like it’s 1776: Declare Independence from Middle Management Syndrome!
Monday, July 4th, 2011Today being Independence Day, I thought it would be an ideal time to explore a topic directly affecting many of those who plan and attend NYC team building activities. As a manager in your company – perhaps you are in charge of the team or division, head of the HR department or even the company itself – you are under a tremendous amount of pressure from both above and below to get things done. In a sense, everyone in a leadership role is a middle manager dealing with both direct reports who have their needs, issues and concerns, as well as bosses, clients and other stakeholders whose expectations must be met.
When I was in business school, we had a case study in our organizational behavior management class which I loved called “Bob Knowlton.” Perhaps one of the best-known studies in its area, the piece depicts a fictional employee, Bob, a skilled tech worker who does his job well – so well, in fact, that he is suddenly promoted into a management role, directly supervising a handful of his former peers. Sounds pretty good, right? The only problem is, while Bob is technically proficient in a specialized practice area, he is neither trained nor experienced as a manager of people. Bob soon finds his days filled with the frustrations, fears and politics of middle management, on top of his own work duties.
This “middle manager syndrome” is really quite typical, isn’t it? Someone becomes competent at their job, get promoted, and soon faces a host is scenarios & situations which have nothing to do with the work itself, but with delegation, performance and supervision. At the same time, those above are seeking accountability from the newly-promoted on a far greater scale than ever before. What is a middle manager to do, when there are so many stakeholders to appease?
I argue that “middle manager syndrome” can be kicked to the curb the moment managers decide they are no longer going to try and please everyone all the time. Yes, of course it’s important to keep the bosses and clients happy, and direct reports cannot simply be ignored; however, to truly break free of the familiar “Bob Knowlton” trap, managers should instead seek to devote themselves fully to a set of key professional goals and objectives, and do whatever it takes to get there. It’s a change of mindset from “keeping everyone happy” to “getting things done” which will make all the difference, and allow people to declare independence from “middle manager syndrome” once and for all.
But that’s just my opinion, a lowly NYC corporate event entertainment company owner. Are you an HR professional, management or industrial organizational expert? What are your thoughts on how to overcome “middle management syndrome?”


TrivWorks founder David Jacobson blogs daily on a wide range of topics relevant to corporate event entertainment, team building and live trivia. 
