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Posts Tagged ‘morale’

30 Clues That Your Company Has a Morale Issue

Friday, July 15th, 2011

office.morale.issues

Recent studies have shown that low employee morale leads to reduced productivity, higher turnover and unhappy customers. Common sense also dictates that when staff feels dispirited or underappreciated, they will not do their jobs as effectively, efficiently or with great care. As a business owner or senior manager, how do you know when your people are feeling blue?

If your company’s experienced any of the following recently, chances are you’ve got a morale issue on your hands (in no particular order):

1. Layoffs
2. Restructuring
3. Furloughs
4. Elimination of bonuses
5. Pay raise caps
6. Hiring freezes
7. Merger/acquisition
8. Loss of major existing/prospective client(s)
9. Sharp increase in staff attrition
10. Spike in customer service complaints
11. Departure of company founder/longtime senior manager
12. Increased absenteeism
13. Increased reporting of staff to HR
14. Decreased revenue relative to expense
15. Reduced per-employee productivity
16. Negative media reports about company or staff
17. Theft of office equipment/proprietary information
18. Sabotage of workflow processes
19. Unusual delays in product/service delivery
20. Increase in customer refund/exchange requests
21. Reduction or elimination of employee benefits, sick/vacation days or amenities
22. Staff relocation due to facility move/construction
23. Long-term client crisis
24. Staff required to work extra hours, days or on holidays/weekends
25. New staff responsibilities without commensurate compensation
26. New dress code, Internet usage or other HR policies
27. Implementation of new performance evaluation system
28. Technological/system changes
29. Negative comments about company on employee blogs, Facebook pages or other social media
30. Addition of new step(s) to something that’s always been done the same way

Low workplace morale isn’t good for business, but you can do something about it, so long as you can detect it. What are some other signs that office morale might be down?

Bribing Employees is a Good Thing

Friday, July 1st, 2011

employee.movitvation

HR managers, take note: employees are unhappy. They are unhappy with their workloads and unchallenging tasks, dissatisfied with their compensation packages, uncomfortable with co-workers and angry at The Man. In fairness, work is serious business, and isn’t supposed to be fun (although I’ve argued against this in a previous post). However, there is good news: bribing employees makes them enjoy their jobs more.

Fellow psychology majors may remember the behaviorist theory of “classical conditioning,” which basically boils down to carrot and stick motivation: reward wanted behaviors, punish unwanted ones. In the workplace, I would argue that you can take this a step further: directly reward wanted behaviors, but also encourage positive attitudes by indirectly rewarding favorable work environments. This can easily be done through bribes.

Now, my use of “bribes” here is not meant to be taken literally – you can’t outright pay people to like their jobs more. You can, however, promote a happier work environment by “paying” employees to work better with one another, collaborate more, communicate better and foster an overall more collegiate work environment. This may of course be done with money: employees are regularly provided with bonuses and other financial incentives. However, in order to really promote positive interactions which will ultimately benefit morale and productivity, the “bribes” should extend beyond dollars, and focus on improving performance.

financially.motivated.employee

How else can employees be rewarded for behavior which leads to a happier workplace? Give them what they want: professional development, recognition, and opportunities to bond with their colleagues. As both an employee and a business owner, I know firsthand how important it is to let staff know that they are valued, and to keep them motivated by providing positive feedback, opportunities for growth, acknowledgement of good work, and the chance to just relax and have fun with their fellow workers. Doing so provides the necessary incentives to keep workers happy, engaged, and full of enthusiasm necessary to do their jobs well.

Are there downsides to this approach? Of course – I think we have all just had a very good lesson with the recent economic downturn about how excessive reward can delude staff at all levels into thinking that they are invincible, and that they can carry on with business as usual without recourse. However, keeping employees stimulated with regular “bribes” of good will, encouragement and opportunities to bond as a team will certainly help create an atmosphere which encourages teamwork, pride and positive attitude towards work in general.

happy.satisfied.employees

What are your thoughts on “bribing” employees to keep morale high? Please share your thoughts in the comments section below!

The 7 Biggest Killers of Morale in the Workplace

Monday, June 20th, 2011

sources.of.low.office.morale

Offices can be pretty awful environments, packed with anxiety, politics, pettiness and negative energy. If you’re like me, you’ve worked jobs which have made you want to slit your wrists. Based on my experience both working in negative office environments and creating positive team building activities in NYC and elsewhere, below are the 7 biggest culprits I’ve identified which suck the morale out of employees in the workplace.

Tell me if any of these sound familiar:

1) The Oppressive Boss – Authoritarian, egomaniacal and/or insecure, the person in charge of the team, department or company sets the tone for the “feel” of the office, and leads by example. When the day-to-day grind of work is defined by the boss’s unreasonable deadlines, unpredictable tirades and unrealistic expectations, morale plummets- often right alongside with performance.

2) The Stick Outweighs the Carrot – As we’ve seen recently, during times of economic crisis the threat of losing one’s job quickly vanquishes any frustration over not being properly rewarded for good work. Unfortunately, this still results in workers who feel overworked and underappreciated.

3) Cutthroat Competition – Especially in highly competitive, zero-sum professions like law and banking where one’s win is another’s loss, the day-to-day struggle for victory can be especially draining, as well as demoralizing. Teamwork, communication and trust all suffer as a result, which ultimately impacts group performance and overall results.

4) Employee Isolation – I once worked a job at a large firm where everybody- EVERYBODY, including junior staff – had their very own private offices, complete with a closing door which we all took advantage of. Sounds pretty awesome, right? The problem was, it was still a team-centered work environment; you could hear a pin drop, because nobody talked to each other! All communication was done via email, even those sitting 4 feet from each other. Cushy, yes- however, everyone was sad because you could literally go an entire day without seeing or speaking to another human being. Not cool.

5) Unchallenging Tasks – Most people who enter the workforce with a college degree and tons of motivation are shocked by the sheer mendacity of entry level jobs. Regrettably, for many this sort of unchallenging work doesn’t improve for a very long time, if at all – leaving smart people feeling completely devoid of any intellectual stimulation or reward in their work.

6) Lack of Office Pride – Are all staff members really behind the mission of the organization? Do they believe in the product, service or cause? This can be challenging; most people work because they need a job, not because they feel strongly about the end result or consumer impact. How many Bounty employees do you think actually bound into work every day, feeling ecstatic about paper towels?

7) Employees Feeling Unvalued – Does everyone in your team, department or company know exactly how their contributions ultimately benefit the organization as a whole? In many larger companies, it’s easy for employees – especially lower-level staff – to feel that they are simply a cog in a wheel, that their hard work isn’t really benefiting anything or anyone, if it’s even being noticed at all. Few things kill the spirit of intelligent professionals faster than the impression that their work is futile.

Take a look at your own office, and see if any of the above is sucking the motivation and work potential out of your employees. While there is no “magic bullet” for curing company morale issues, what steps might be taken once an office morale killer has been indentified? Please share your thoughts/suggestions below!

5 Features of a Perfect Corporate Team Building Activity

Thursday, May 26th, 2011

perfect.team.building.activity

Whether held in Peoria, Toledo or New York City, corporate team building and employee entertainment events should have a lot in common. Sure, there is a lot of variety out there, and plenty of activities to choose from (although “trust falls” may be a bit past their prime). However, when it comes right down to it, employee team building events should deliver a high-value take-away to all attendees involved, which will prove beneficial for company morale, boost productivity and foster better teamwork.

Below are 5 mandatory features for a successful event. While it is impossible to please everyone, and not every activity is for every group, the ideal event will neatly & creatively demonstrate the following characteristics:

1) Fun – If it isn’t fun, it isn’t  team building. In order to successfully transport people out of their regular headspace, employees at an event must abandon the negative emotions they often come into work with – namely anxiety, frustration, depression and fear. In it’s place, the activity must generate the exact opposite, countering strongly with positive emotion- in a word, fun.

2) Unique - By their nature, team building activities are intended to be both a physical and mental escape from the day to day office drudgery. The ideal event will take place in novel surroundings, led by new people with new faces, and bring an entirely different experience which the group is accustomed to.

3) Memorable – The event can’t just be a good time for one evening. In order for the messages of the activity to truly hit home, it has to be something which produces lasting positive memories, which the group can reminisce about in the weeks and months after the event is over.

4) Impactful – Did the event have a positive, measurable impact on the group? Whether through improved workplace relations, boosted productivity, enhanced efficiency, better communication or noticeable increase in overall office morale, a successful event has made a strong impression, allowing your employees to work better together.

5) Replicable – While team building activities can effectively enable positive change on a group’s dynamics, the changing nature of teams – and of work itself –  requires repeated activities over time, in order to successfully impart messaging long-term. A high-value activity thus is one which can be easily replicated, yet which provides a different user experience every time.

Are there other core aspects of team building activities not included here, which you feel are important for your employees to experience?

In Defense of Fun in the Workplace

Thursday, May 12th, 2011

fun.at.work

When my father-in-law met my younger brother for the first time, he asked him what he did professionally. My brother, in between jobs at the time, replied – half-jokingly – “I have fun.”

If only life could be so simple, right? Imagine, going into work every day, and having that be your description of work: it’s FUN! But no, this is not the way of the world. Someone else once told me years ago, after listening to me complain about my first entry-level job, that if work were supposed to be fun, it would be called “fun,” not “work.” That stuck with me- but not in the way it’s fatalistic benefactor had intended.

So is that it, then? Living by the sweat of one’s brow in the hopes of someday being happy, AFTER work is over? Really? As Samuel L. Jackson said in Pulp Fiction: “Well, allow me to retort!”

samuel.l.jackson

Even before I worked in corporate event entertainment – heck, before I started working, period – I recognized the value of injecting fun into the workplace. I remember going into offices as a kid with my parents, and thinking: “man, this looks so BORING!” And you know what? It was. This didn’t change when I was doing office temp work in high school, or working at the store over breaks in college, and certainly didn’t abate once I entered the workforce proper after graduating. Why, I’d wonder, can’t work also be fun?

Think about it: if employees are having fun – not necessarily in their work duties (though this doesn’t hurt), but at least in their interactions with each other – won’t they be happier? Won’t they be more productive? Won’t they feel a stronger sense of attachment and commitment to their jobs, resulting in increased output  and more pride in their results? Doesn’t a happy workforce naturally lend itself to boosting morale, creating a better work environment and thus better performance?

The authors of FISH! recognized this in their extremely popular book on workplace productivity, gleaned from hours observing workers at Seattle’s “World Famous” Pike Place Fish Market. If you’ve been there, it’s an amazing sight: big, burly fisherman, working with ice-cold seafood and dripping with rancid fish guts, are happily singing, cheering, and tossing fish into the air at each other. Why? Because otherwise, their jobs would be HORRIBLE, that’s why! Yet, there they are: excited, enthused, demonstrating teamwork and pride in their jobs. After watching for only a minute, one can’t help but feel a pang of jealously, thinking: “I wish I could work here…”

pike.place.fish.toss

I think you CAN work there- not literally of course, but you can certainly inject fun into your workplace. Sure, work is serious: we need to be professional, productive and respectful of company time, money and reputation. But that doesn’t mean we can’t have FUN while we do it.

Please share your thoughts on this. If you are a business owner, HR professional or manager, please let us know: what’s keeping you from making your workplace fun?

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